[Announcement] Wisee Cockpit Monitor rental service now available.
[Announcement] Wisee Cockpit Monitor rental service now available.
Wisee Cockpit Monitor Live Unit Demonstration Information
Wisee Cockpit Monitor Live Unit Demonstration Information
Free shipping on orders over ¥3,500 (tax included).
Free shipping on orders of ¥3,500 (tax included) or more.
8-day return guarantee after product arrival.
8-day return guarantee after product arrival.
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Disclosure based on the Specified Commercial Transactions Act

Store name WiseeLAB Official Online Shop
Seller Wise Innovation Co., Ltd.
Chief Operations Officer Jinmin Nye
location 7th Floor, N&E BLD., 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
telephone number 070-9377-7719
email address support@wiseelab.shop (WiseeLAB Customer Support)
Website URL https://www.wiseelab.shop/
Selling price Each product is displayed with tax-inclusive price.
Other necessary charges besides the product price

All of Japan (*Excluding Hokkaido and Okinawa）：

  • If your order total is less than 3,500 yen (including tax), a shipping fee of 500 yen (including tax) will be charged.
  • Orders totaling 3,500 yen (including tax) or more qualify for free shipping.

Hokkaido and Okinawa:

  • If your order total is less than 10,000 yen (including tax), a shipping fee of 1,500 yen (including tax) will be charged.
  • Orders totaling 10,000 yen (including tax) or more qualify for free shipping.
For details,Shipping policy pagePlease refer to the following.
Payment methods
  • Credit card payment
  • Apple Pay
  • Google Pay

The payment period may vary depending on the credit card company or payment institution, so please contact your credit card company or payment institution for more information.

For details,Payment Methods PagePlease refer to the following.
Product delivery time

For standard shipping, orders will be shipped within 3 business days of payment completion.

During busy periods (such as year-end and New Year, Golden Week, Obon, etc.) and sale periods, it may take longer than usual to process your order.

*If the item is sold out due to a timing difference, we may have to cancel your order.
Product delivery method Because the delivery company may vary, we cannot offer delivery to a specific delivery company's branch office.
Returns and Exchanges

Products purchased from the WiseeLAB official online shop can be returned or exchanged within 8 days from the date of arrival under the following conditions.

  • If the item is lost or a different product from what you ordered is delivered
    Upon receiving your order, please confirm the contents. We strive to deliver your order in perfect condition without any damage, but in the unlikely event that your order is lost, incorrect, or damaged, please contact us as soon as possible.
  • In case of malfunction or initial defect
    If you wish to return or exchange a product due to a malfunction or initial defect, please contact us within 8 days of receiving the product.

We cannot accept returns for products that fall under the following conditions.。

  • Items purchased from retailers other than the official WiseeLAB online shop.
  • Products returned without all original packaging and accessories, including the outer box, instruction manual, cables, and any items that originally came with the product.
  • Products showing physical damage; products naturally soiled from use.
  • Items whose warranty period has expired.

For details,After-sales service terms and conditions pagePlease refer to the following.