Disclosure based on the Specified Commercial Transactions Act

 


This page is displayed in accordance with the Act on Specified Commercial Transactions for customers in Japan. For customers in other countries/regions, please also refer to the "Shipping and Payment" and "After-Service Policy" pages.

 

Store Name WiseeLAB Official Online Store
Email Address support@wiseelab.shop (WiseeLAB Customer Support)
Website URL https://www.wiseelab.shop/
Product Prices

Based on the price displayed on each product page.
Displayed prices and currency may vary depending on the customer's country/region or display settings.
Unless otherwise expressly stated, displayed prices do not include import duties, import consumption tax, VAT, GST, customs clearance fees, or other charges that may apply in the destination country/region.

Additional Fees (Other than Product Price)

Shipping fees vary depending on the destination country/region, product, quantity, etc.
For details, please check the checkout page or the "Shipping and Payment" page.

Customs Duties and Import Taxes
Depending on the destination country/region, import duties, import consumption tax, VAT, GST, customs clearance fees, etc. may apply.
Unless otherwise expressly stated, these costs are the responsibility of the customer.

Payment Methods

The payment methods available at our store are those displayed on the checkout screen.
Currently, PayPal payments are accepted. Exchange rates and foreign transaction fees are subject to the rules of PayPal or the card issuer/financial institution used.
For details, please refer to the "Shipping and Payment" page.

Payment Timing

Payment processing occurs at the time of order placement.
The actual debit or billing date is subject to the rules of your PayPal account, card issuer, or financial institution.

Product Delivery Timing

Orders are typically shipped within 2 weeks after order and payment confirmation. If otherwise specified on the product page, that information takes precedence.
After shipment, we will email you the tracking number for your package.

However, delivery may take longer than usual in the following cases:

  • Peak seasons such as year-end/New Year holidays and consecutive holidays
  • Sales events or new product release periods
  • Inventory status
  • International shipping and customs procedures
  • Other logistics conditions

In the event that we are unable to prepare the product due to stock shortages, etc., we may cancel your order.

Product Delivery Method

Shipping is handled by a carrier designated by us.
We select the optimal shipping carrier based on the destination region and logistics conditions.
We cannot accommodate customer requests for specific carriers.

Returns, Exchanges, and Repairs

Conditions for returns, exchanges, and repairs are set forth in the "After-Service Policy."
Initial defects within 8 days of product arrival will be handled in accordance with our company regulations. For details, please refer to the "After-Service Policy" page.

Cancellations

Cancellations due to customer circumstances after shipping arrangements have been completed are generally not accepted.
For pre-order items, cancellations due to customer circumstances are not accepted unless otherwise stated on the product page.
We may cancel orders prior to shipment due to incomplete payment, incomplete shipping information, stock shortages, or other circumstances on our side.

Corporate Transactions

For corporate purchases, bulk orders, sales partnerships, OEM, etc., separate terms and conditions may apply.

For details, please refer to the For Business Customers page.