Shipping and Payment Information

Shipping Information

All regions within Japan (excluding Hokkaido, Okinawa, and remote islands):

• For orders under ¥3,500: Shipping fee ¥500

• For orders of ¥3,500 or more: Free shipping

Hokkaido, Okinawa, and remote islands:

• For orders under ¥10,000: Shipping fee ¥1,500

• For orders of ¥10,000 or more: Free shipping

Mainland China:

• Free shipping nationwide regardless of order amount.

Hong Kong SAR:

• Shipping fee of 49 HKD per item. (Fee is multiplied by the number of items.)

Other countries/regions outside Japan:

• Shipping fee of 129 USD per item. (Fee is multiplied by the number of items.)

※ Please check the shipping destination list on the payment screen for applicable countries/regions.
※ Shipping fees can also be confirmed during the checkout process.
※ The displayed shipping fees do not include import duties, import consumption tax, VAT, GST, customs clearance fees, or other charges that may apply in the destination country/region.

About Shipping Carriers

• Domestic (Japan):
  Sagawa Express, Yamato Transport, Japan Post, etc. (We select the optimal carrier based on region and conditions.)

• Mainland China:
  ZTO, STO, Yunda, JD Logistics, SF Express, etc.

• Other countries/regions outside Japan:
  International couriers such as DHL, FedEx, UPS, EMS, SF International, etc.

※ We select the most suitable shipping carrier based on delivery conditions and destination. We cannot accommodate customer requests for specific carriers.

Shipping Schedule

Orders are typically shipped within 2 weeks after order and payment confirmation. Delivery may take longer than usual due to inventory status, destination country/region, customs procedures, etc. After shipment, we will email you the tracking number for your package.
During peak seasons (year-end/New Year, Golden Week, Obon, etc.), sales events, or new product releases, shipping may take over one month.
If there is a prior notice of shipping delays, additional time may be required.

※ In the event of a stock discrepancy (e.g., items sold out), we may cancel your order.

Customs Duties and Import Taxes

Our products are shipped from China.
Depending on the destination country/region, import duties, import consumption tax, VAT, GST, customs clearance fees, and other taxes/fees may apply.
These costs are not included in the product price or shipping fee.

If such charges are incurred, they will be billed by the customs authorities or shipping carrier in the destination country/region and must be paid by the customer.
Tax amounts and taxable conditions vary according to the laws and regulations of each country/region.
For customs clearance, customs or the shipping carrier may request identification documents or additional information from the customer.

If you refuse to pay import duties, import consumption tax, etc., or fail to provide necessary information for customs clearance, resulting in the return of the package, we will refund the amount after deducting return shipping fees, customs expenses, and any other incurred costs. Please note that refunds may not be possible in cases of return or disposal.

Delivery Date and Time Specifications

We currently do not accept requests for specific delivery dates or time slots.
After shipment, you may be able to change the delivery date/time yourself, depending on the carrier's services.
If you are not home, the carrier will leave a delivery notice.
Please arrange for re-delivery according to the respective carrier's rules.

※ Please ensure you receive the package within the carrier's storage period. If the package is returned after the storage period expires, the customer will be responsible for the re-delivery shipping costs.

Changing Shipping Address After Order Placement

As we proceed with preparation promptly after order placement, we generally cannot accept changes to the shipping address.
If you request a change directly with the shipping carrier, additional forwarding fees may apply, which we cannot cover.

Gift Wrapping Service

We regret to inform you that we do not offer a gift wrapping service. We appreciate your understanding.

Payment Methods

Our WiseeLAB official online store accepts PayPal as a payment method.

■ PayPal Payment

Customers with a PayPal account can use their balance, bank account, credit/debit cards, etc.
Even without a PayPal account, depending on your country/region, you may be able to use the PayPal guest checkout feature to pay with a credit/debit card.
※ Available payment methods, card brands, and guest checkout availability vary depending on your country/region and PayPal's offerings.

For details, please check the PayPal official website (switch region) or try the checkout process on our site.
※ Supported card brands include: Visa, Mastercard, American Express, Diners Club, etc.

Payment processing and billing timing are subject to PayPal's policies and your card issuer/financial institution.
Billed amounts may be converted based on the exchange rate applied by your card issuer or PayPal.
Use of PayPal is subject to PayPal's Terms of Service.

■Security

Payment information is processed through PayPal's secure payment system.
We do not retain your credit card number or other payment details.
Our website uses SSL encryption to protect your personal information from interception by third parties.

Receipts and Invoices

Receipts and Commercial Invoices are issued upon request.
If you require one, please contact us via the inquiry form or customer support with your order number.

Our store is operated by the Chinese entity Wiseelab Co., Ltd., and all documents are issued in our company's name.

Please note that compliance with tax laws, invoice systems, etc., varies by country/region and local regulations. We do not guarantee that the issued Commercial Invoice or receipt meets the requirements for tax deductions, input tax credits, VAT/GST credits, etc., in your country/region.

We are also unable to issue Japanese qualified invoices (under the Japanese Invoice System, with registration number).

Refunds, Exchanges, and Repairs

For details on refunds, exchanges, and repairs, please see our After-Service Policy page.

Cancellations

Customer-initiated cancellations:
We cannot accept cancellations due to customer circumstances after preparation or shipment has begun.

Store-initiated cancellations:
We may cancel your order in the following cases:

• PayPal payment is not successfully completed
• Shipping address information is incomplete or incorrect
• Product is unavailable due to stock shortage
• Other situations where we deem it difficult to continue processing the order

If a refund is due, it will be processed via the original payment method used.

Business Hours and Holidays

Orders can be placed 24 hours a day, 365 days a year on our website.

Customer Support

Email: support@wiseelab.shop (Weekdays 10:00–19:00 JST, excluding year-end/New Year holidays)
Visit our contact page

Privacy Policy

Please see our Privacy Policy page for details.

Important Notes

• After your order is placed, we will send an automated confirmation email. If you don't receive it, please check your spam folder.
• Depending on the order, we may contact you for identity verification.
• Depending on PayPal's screening or payment status, it may take longer than usual to confirm or ship your order.
• We update inventory regularly, but items may become out of stock if orders are concentrated.
• If you order multiple items, they may be shipped separately.
• Delivery may take longer than usual due to weather, traffic, customs procedures, local regulations, or other unavoidable circumstances.
• Some products may not be shippable to certain countries/regions.
• Please check the import regulations of the destination country/region before placing your order.
• We are not responsible for delivery delays or failures caused by war, terrorism, natural disasters, force majeure, or other uncontrollable events.