Privacy Policy
Last Updated: July 13, 2026
Wiseelab Co., Ltd. (hereinafter referred to as the "Company") establishes this Privacy Policy as follows to appropriately protect the personal information of individual customers, representatives of corporate customers, business partners, and other related parties (hereinafter collectively referred to as "Customers") who use the WiseeLAB Official Online Store and related services (hereinafter referred to as the "Services") operated by the Company.
The Company handles Customers' personal information appropriately in accordance with applicable laws and regulations concerning personal information protection.
Article 1: Personal Information Collected
The Company may collect the following information to the extent necessary for providing the Services:
1. Information about Customers and Representatives
・Name
・Company name, department, title
・Address or location
・Phone number
・Email address
・Account information
・Inquiry details
2. Order and Transaction Information
・Purchased products
・Order number
・Purchase history
・Quotation, billing, and contract information
・Corporate transaction, wholesale, and distributor relationship information
・Shipping address information
・Delivery status
・Return, exchange, and repair information
3. Payment-Related Information
The Company may use external payment services such as PayPal for payment processing.
Information necessary for payment is processed by each payment service provider, and the Company does not, in principle, collect or retain detailed payment information such as Customers' credit card numbers or bank account details.
The Company may collect the following information for order management, transaction management, and payment confirmation:
・Payment status
・Payment date and time
・Transaction identification information
・Billing information
4. Technical Information
When using the Services, the following information may be automatically collected:
・IP address
・Browser information
・Device information
・Access date and time
・Pages viewed
・Cookie information
Article 2: Purposes of Use of Personal Information
The Company uses collected personal information for the following purposes:
1. Order acceptance, sales, and shipping of products
2. Payment confirmation, billing, and receipt management
3. Corporate transactions, quotation creation, and contract management
4. Communication and management regarding distributors, sales partners, business alliances, etc.
5. Product delivery and delivery status management
6. Responding to inquiries
7. Providing after-service such as returns, exchanges, and repairs
8. Preventing fraudulent orders and unauthorized use
9. Service improvement and usage analysis
10. Notifications regarding product information, campaigns, corporate information, etc.
11. Advertising delivery and advertising effectiveness measurement
12. Responses required by law
Article 3: Use of External Services
The Company may provide personal information to external service providers or outsource the handling of personal information to the extent necessary for providing, operating, improving, and ensuring legal compliance of the Services.
1. E-Commerce Platform
The Company may use SHOPLINE or other similar e-commerce platform services for the operation of the Services and order management.
2. Payment Services
The Company may use PayPal or other payment service providers designated by the Company for payment processing.
Information necessary for payment is processed by each payment service provider. The Company does not, in principle, collect or retain Customers' credit card numbers, bank account details, or other sensitive payment information.
The Company may collect payment status, payment date and time, transaction identification information, billing information, and other necessary information for order management, payment confirmation, fraud prevention, and transaction management.
3. Shipping and Logistics Services
The Company may provide necessary information to shipping companies, logistics providers, or customs-related service providers for product shipment, delivery, customs clearance, and logistics management.
Information provided may include name, company name, shipping address, phone number, email address, order information, and other information necessary for delivery.
Shipping carriers include, but are not limited to, Sagawa Express, Yamato Transport, Japan Post, ZTO, STO, Yunda, JD Logistics, SF Express, DHL, FedEx, UPS, EMS, SF International, and other carriers designated by the Company.
4. Analytics and Advertising Services
The Company may use analytics services, advertising delivery services, and other marketing-related services for the improvement of the Services, usage analysis, advertising delivery, and advertising effectiveness measurement.
These services may include, but are not limited to, Google, Meta, and other third-party services used by the Company.
5. Outsourcing Partners and Transaction-Related Services
The Company may outsource the handling of personal information to business partners or transaction counterparties to the extent necessary for customer support, sales management, quotation/billing/contract management, corporate transactions, sales partner management, marketing activities, and other operations of the Services.
Article 4: International Data Transfers
As the Company provides services globally, Customers' personal information may be processed or stored outside the country/region where the Customer resides.
The Company implements appropriate management measures in accordance with applicable laws and regulations concerning personal information protection.
Article 5: Cookies and Analytics Tools
The Company may use cookies and similar technologies for improving the convenience of the Services, analyzing usage, and measuring advertising effectiveness.
Purposes of use:
・Providing site functionality
・Maintaining login status
・Usage analysis
・Optimizing ad delivery
The Company may use third-party services including:
・Google Analytics
・Google Ads
・Meta Ads (Facebook / Instagram)
Customers can disable cookies through browser settings. However, some features may not function properly.
Article 6: Provision of Personal Information to Third Parties
The Company does not sell or provide personal information to third parties without the Customer's consent, except in the following cases:
1. When the Customer has given consent
2. When necessary for product delivery, payment, or service provision
3. When required by law or requested by public authorities
4. When necessary for preventing unauthorized use or protecting rights
Article 7: Management of Personal Information
The Company implements reasonable security measures to prevent unauthorized access, loss, leakage, alteration, etc.
In addition, this site uses SSL encrypted communication.
Article 8: Retention Period of Personal Information
The Company retains Customers' personal information for the period necessary to achieve the purposes stated in this Policy, or for the period required by applicable laws.
After the retention period ends, personal information no longer needed will be deleted or anonymized by appropriate methods.
Article 9: Customer Rights
Customers may have the right to request the following in accordance with applicable laws:
・Confirmation of personal information
・Correction
・Deletion
・Suspension of use
・Withdrawal of consent
If you wish to exercise these rights, please contact the Company's Customer Support.
Article 10: Personal Information of Minors
When minor Customers use the Services, they should do so with the consent of a parent or guardian as necessary.
Article 11: Changes to This Policy
The Company may revise this Policy in response to changes in services, legal amendments, etc. The revised content becomes effective upon posting on this site.
Article 12: Contact Information
For inquiries regarding personal information, please contact us at:
Customer Support: support@wiseelab.shop