FAQ

Occasionally, the screen may not display temporarily during initial startup or after configuration changes.
In that case,Do not remove or reassemble the monitor while it is powered on.Please try the following steps.

• Turn the power off and then turn it back on (restart).
• Alternatively, you can change the monitor's position and orientation (portrait/landscape) while the power is off.

* Removing or rearranging the monitor while the power is on may prevent it from being recognized correctly.
* If the problem persists after trying the above steps, please contact support.

Yes, we do.
On macOS, the screen will not be displayed until the dedicated driver is installed. Please be sure to download the latest driver from our official website.

In Windows, if Windows Update is turned OFF, necessary drivers may not be automatically installed and may not be displayed. Additionally, drivers provided through automatic updates may not be the latest version, which could lead to unstable performance. Therefore, we recommend manually installing the latest drivers available on our official website.

Basically, if the connection points of the monitor and hub remain the same, no reconfiguration is necessary.
This product is designed to remember the connection configuration, so when reconnected in the same positional relationship after being removed, there is generally no need to reset the screen orientation or layout.

■ Cases where reconfiguration is not required (examples)

• If you remove it and then put the same monitor back in the same place
• If you haven't changed the left/right or up/down arrangement
• If the relative positions of the hubs have not been changed

■ Cases where reconfiguration is required

• If you swap the positions of the monitors
• If you change the order of the left/right or top/bottom items
• If you change the connection location of the hub

When the connection configuration changes, it will be recognized as a different display by the OS, so it is necessary to reconfigure the screen layout.

To ensure安心してお使いいただけるよう, we include a fixed adapter (one for each side) to enhance angle stability as standard.
Installation methodoperating instructionsPlease check the details provided there.

To charge the device, both the USB charger and the device must support the same charging technology.

Please check the following.

• Check the maximum wattage supported by the device. If the wattage is not specified, you can calculate it by multiplying the voltage and amperage if they are provided. For example, 5V/2A is 10W.
• If you are unsure about the wattage of your device, for example, if you have an iPhone SE (3rd generation), you can check by searching Google with keywords like "iphone SE 3rd generation charging wattage." Alternatively, you can contact the device manufacturer for assistance.
• Please choose a USB charger that can output the same or higher wattage as the one you determined above.
• If you wish to have high-speed/rapid charging, individual charging specifications may be required for each device. Please contact the manufacturer of your device for more details.

Lightweight laptops (e.g., MacBook Air M1/M2, some Chromebooks, small Windows laptops) may be used for auxiliary charging or maintaining charge, but are not recommended for full charging as the main power source.

The 25W output may not meet the power requirements of many laptops (30W-100W or more), resulting in very slow charging or the possibility that the battery continues to drain during use. Please use the included or recommended higher-output charger for charging your laptop.

It is normal for the charger to generate some heat during use. Especially during fast charging, it may become warm. However, if it becomes abnormally hot (too hot to touch), emits an unusual smell, or produces smoke, please stop using it immediately and unplug it from the outlet.

This product is equipped with safety features such as overheat protection, but please contact us if you notice any abnormalities.

The Lightning cable alone provides power simply by connecting the USB charger and cable, even when no device is connected.

For USB chargers with multiple ports, it is recommended to unplug any unused Lightning cables to ensure a stable wattage output.

USB-C & USB-C cables / USB-C & USB-A cables / Micro USB cables do not meet the above specifications, so electricity will not be supplied unless the device side requires power.

This feature is available for iPhone 12 and later models that have MagSafe functionality.

If you are having trouble charging, please try the troubleshooting steps below.

• If the product does not come with a USB charger or if the USB charger has been lost, a USB charger that can output the specified input wattage for each product is required. Please refer to the product pages on our website for the necessary wattage for each product.
  For example, if you try to charge a magnetic wireless charger that requires 30W with a 5V/1A or 5V/2A USB charger, the wattage will be insufficient as 5V×1A=5W and 5V×2A=10W, resulting in slow charging or the inability to charge.
• If your device has a detachable cable, please try using a different cable if possible.
• Due to the characteristics of wireless charging, the device may become hot and stop functioning if the charging time is prolonged. Please disconnect the device from the charger and try charging again after more than 30 minutes.
• If your device has a detachable cable, please try using a different cable if possible.

■ When only the smartphone cannot be charged

• Please ensure that the smartphone being charged is a model from iPhone 12 or later that is equipped with MagSafe. It cannot be used with products that do not support the MagSafe feature, such as the iPhone SE series.
• Please try updating your iOS to the latest version and restarting your smartphone.
• MagSafe incompatible cases are not supported. If you are using a case, please ensure it is a MagSafe compatible case. Even when using a MagSafe compatible case, it is not possible to use it with other materials, such as credit cards, placed between the case and this product.

■ When only the earphones cannot be charged

• Please ensure your earphone case supports wireless charging (Qi charging).
• Some earphone cases may not charge properly due to the size of the charging port. Please try changing the front and back or adjusting the placement.

■ If only the Apple Watch is not charging

• Please restart your Apple Watch and try again.

If you are having trouble charging, please try the troubleshooting steps below.

• Please ensure that your smartphone is a model from iPhone 12 or later. Products that do not support MagSafe features, such as the iPhone SE series, cannot be used.
• Please try updating your iOS to the latest version and restarting your smartphone.
• We do not support cases that are not compatible with MagSafe. If you are using a case, please ensure it is a MagSafe-compatible case. Even when using a MagSafe-compatible case, you cannot use it with other materials, such as credit cards, placed between the case and the product.
• If your device has a detachable cable, please try using a different cable if possible.
• If the product does not come with a USB charger, please ensure that you are using a USB charger that can provide the necessary power for the product's input. The required input power varies by product. The necessary power (in watts) can be calculated by multiplying the "volts" by the "amps" listed on the USB charger. For example, if you try to charge a smartphone that requires 20W using a 5V/1A or 5V/2A USB charger, the calculations would be 5V × 1A = 5W and 5V × 2A = 10W, which means the wattage is insufficient, leading to slow charging or the inability to charge.
• Due to the characteristics of wireless charging, the device may become hot and stop functioning if the charging time is prolonged. Please disconnect the device from the charger and try charging again after more than 30 minutes.

Wireless charging inherently generates some heat. This is a normal phenomenon. This product is equipped with overheat protection to prevent abnormal temperature rise.

However, please avoid using it in high-temperature environments or with thick cases and metal cases, as they may contribute to heat generation. If the device or charger becomes abnormally hot, please discontinue use.

The inclusion of a power adapter and its output specifications vary depending on the product. Please be sure to check the product page for details.

■ If included

• Typically, a USB-C PD compatible charger with sufficient output (e.g., 25W or more) is included to charge up to three devices simultaneously at maximum output.

■ If not included

• A separately sold USB-C PD compatible charger (25W or higher) is required.

Yes, as the name "3in1" suggests, this product can charge the following three devices simultaneously:

• Stand section: Wireless charging for iPhone (MagSafe compatible models recommended).
• Horizontal stand section: Wireless charging for AirPods (wireless charging case compatible models).
• Dedicated spot: Wireless charging for Apple Watch.

Yes, you can use it.
By attaching the included metal ring to your smartphone or case, it can be used with iPhone (non-MagSafe compatible models) and Android devices.

This product is not an official MagSafe certified product (Made for MagSafe) by Apple.
However, with iPhones equipped with MagSafe functionality (iPhone 12 and later), the smartphone aligns perfectly with the charging spot due to magnets, allowing for wireless charging with a maximum output of 15W.
We use a compatible high-quality magnetic design, providing a satisfying wireless charging experience for MagSafe-equipped iPhone users.

If you use a MagSafe compatible case, it will work without any issues. For non-compatible cases, charging is possible if the thickness is 2.5mm or less, but the magnetic strength will be weakened. To achieve the best performance, it is recommended to attach the included metal ring to the outside of the case.

Yes, you can use it.
By attaching the included metal ring to your smartphone or case, it can be used with iPhone (non-MagSafe compatible models) and Android devices.

Check if there is any dust or oil on the surface, and clean it before reattaching. Lightly rinsing with water and drying will restore the adhesive strength.

The main unit can be installed either way, so when charging, if you position the USB-C port downward, the cable won't get in the way.

no.
This product is not waterproof, so please do not charge it near water. In the bathroom, please use it only as a smartphone stand.

Yes, it can be issued.
If you require a receipt, please request it via the contact form or email.

If you have noted "Receipt requested" in the remarks section at the time of your order, we will do our best to accommodate this, but there is a possibility that it may be overlooked during processing. If you do not receive the receipt after 30 business days, please contact support for assistance.

The receipt will be sent via email from freee (accounting software), so please download it within the viewing period. If you have any specifications for the addressee or remarks, please feel free to contact us with your order number.

Yes, our products are covered by a 12-month manufacturer's warranty.

• For regular products: 12 months from the date of purchase.
• For pre-ordered items: The warranty period is 12 months from the date of arrival.

* The delivery date will be determined based on the delivery records of our company or the delivery company.

Additionally, if you contact us via LINE@ within 30 days of your purchase date, you can extend the warranty period by an additional 6 months (up to a maximum of 18 months). However, some products are not eligible for the extended warranty.
For details on warranty conditions and application procedures, please see separate information."After-Sales Service Terms and Conditions"Please visit the page or contact us.

For products with issues attributable to us, such as initial defects or damage during delivery, we accept returns and exchanges only within 8 days of arrival.
For a detailed return policy, see below."After-Sales Service Terms and Conditions"Please check the page. Please note that we generally do not accept returns due to customer reasons.

Shipping costs and delivery times vary depending on the selected product (in-stock items/reserved items), shipping method, and delivery area. For details, please refer to"About shipping and payment"Please check the page.

■ For items in stock

• Orders are usually shipped within 1-3 business days of order confirmation. (Excluding weekends and public holidays)

Delivery times after shipment vary depending on the shipping company and region.
Due to weather conditions, traffic, and peak seasons, there may be delays in arrival.

■ For pre-order items

• The shipping period will be in accordance with the scheduled time indicated on each product page. Please note that it may vary depending on the stock situation.

We apologize, but currently we only ship within Japan.

At the bottom of each product detail page, there is a "Product Specifications" section. There, you can find detailed information such as input/output voltage and current, supported protocols, size, weight, and material. If you have any questions, please feel free to contact us.